Incident Postmortem

Pro

Write a blameless postmortem report for production incidents

Template Fields

Incident TitletextRequired

e.g., Payment Processing Outage, Database Connection Pool Exhaustion

Incident DatetextRequired

e.g., 2024-03-15

SeverityselectRequired

SEV1 — Critical (full outage)SEV2 — Major (significant degradation)SEV3 — Minor (limited impact)SEV4 — Low (minimal user impact)

Incident DurationtextRequired

e.g., 2 hours 15 minutes

User/Business ImpactmultilineRequired

How many users affected? Revenue lost? SLA breached?

Incident TimelinemultilineRequired

Key events with timestamps (detection, investigation, mitigation, resolution)

Root CausemultilineRequired

What actually caused the incident? Technical details

How It Was ResolvedmultilineRequired

What fixed it? Temporary mitigation vs permanent fix

Contributing Factorsmultiline

Other factors that made this worse or delayed resolution

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