AI Prompts for Local Business: Marketing, Customer Service, and Operations

Write a Google Business Profile description for my local 
business.

BUSINESS NAME: [NAME]
TYPE: [e.g., Italian restaurant, hair salon, plumbing company, 
yoga studio, auto repair shop]
LOCATION: [CITY, NEIGHBORHOOD]
YEARS IN BUSINESS: [NUMBER]
WHAT MAKES US DIFFERENT: [2-3 DIFFERENTIATORS — e.g., 
family-owned, certified organic, 24-hour emergency service]
KEY SERVICES: [TOP 5-7 SERVICES OR MENU HIGHLIGHTS]
TARGET CUSTOMERS: [WHO YOU SERVE — families, professionals, 
homeowners, etc.]

Requirements:
- 750 characters maximum (Google's limit)
- Include the city/neighborhood name naturally (for local SEO)
- Lead with what customers care about, not your company history
- Include a clear reason to choose you over competitors
- No promotional language (Google may reject "best in town" 
  or "cheapest")
- No URLs or phone numbers (Google has separate fields for 
  those)

Write 3 versions so I can pick the one that fits best.

Write 4 Google Business Profile posts for my [BUSINESS TYPE] 
for the next month.

BUSINESS: [NAME] in [CITY]
CURRENT PROMOTIONS: [ANY SPECIALS OR SEASONAL OFFERS]
UPCOMING EVENTS: [ANYTHING HAPPENING THIS MONTH]
RECENT NEWS: [NEW SERVICE, STAFF HIRE, RENOVATION, AWARD]

Post types needed:
1. Update post — share something happening at the business
2. Offer post — promote a specific deal or special
3. Event post — highlight an upcoming event or seasonal item
4. What's New post — feature a service, product, or menu item

For each post:
- 150-300 words
- Include a clear call-to-action (Book Now, Call Us, Order 
  Online, Learn More)
- Use natural, conversational language — not corporate
- Include relevant keywords for [YOUR INDUSTRY] + [YOUR CITY]
- Suggest an image description I should pair with each post

These show up directly in Google Search results, so make 
them count.

Generate 10 frequently asked questions and answers for my 
Google Business Profile.

BUSINESS: [NAME]
TYPE: [BUSINESS TYPE]
LOCATION: [CITY, STATE]
HOURS: [OPERATING HOURS]
PARKING: [SITUATION]
PAYMENT METHODS: [WHAT YOU ACCEPT]
COMMON CUSTOMER QUESTIONS: [3-5 QUESTIONS YOU GET ASKED 
REGULARLY]

Requirements:
- Questions should match how real customers search (natural 
  language, not formal)
- Answers should be helpful and specific — not "call us for 
  details"
- Include location name in at least 3 answers naturally
- Cover practical info: parking, accessibility, wait times, 
  booking process, pricing ranges
- Keep each answer under 100 words
- Include questions that address common concerns for 
  [YOUR INDUSTRY] specifically

These go in the Q&A section, so write the questions the way 
actual customers would type them.

Write content for a local service page targeting 
[SERVICE] in [CITY/NEIGHBORHOOD].

BUSINESS: [NAME]
SERVICE: [SPECIFIC SERVICE — e.g., emergency plumbing, 
balayage hair coloring, commercial HVAC repair]
SERVICE AREA: [NEIGHBORHOODS AND CITIES YOU COVER]
TARGET KEYWORD: [PRIMARY KEYWORD — e.g., "plumber in 
downtown Austin"]
UNIQUE SELLING POINTS: [WHAT MAKES YOUR SERVICE DIFFERENT]
TYPICAL CUSTOMER PROBLEM: [WHY PEOPLE SEARCH FOR THIS SERVICE]

Include:
1. H1 heading with target keyword (natural, not stuffed)
2. Opening paragraph addressing the customer's problem 
   (not your company history)
3. What the service includes (specific, not vague)
4. Why choose us for this service in [CITY] (local credibility)
5. Service area section listing neighborhoods/cities
6. Pricing transparency (ranges or "starting at" if applicable)
7. FAQ section with 4-5 local-intent questions
8. Clear call-to-action

Word count: 600-800 words. Write for the customer, not for 
Google — but naturally include [CITY] and [SERVICE] terms 
where they fit. No keyword stuffing.

Generate 12 blog post ideas for my [BUSINESS TYPE] in [CITY] 
that would attract local search traffic.

TARGET AUDIENCE: [WHO YOUR CUSTOMERS ARE]
SERVICES: [YOUR MAIN SERVICES]
COMPETITORS ARE WRITING ABOUT: [TOPICS YOU'VE SEEN FROM 
COMPETITORS, IF ANY]

For each blog post idea, provide:
- Title (include city name where natural)
- Target keyword
- Search intent (informational / commercial / navigational)
- Brief outline (3-4 main points)
- Why this would attract local customers

Focus on topics where local intent matters — "best [X] in 
[CITY]" listicles, seasonal service guides, local event 
tie-ins, neighborhood-specific content, and "how to choose 
a [YOUR SERVICE] in [CITY]" style posts.

Skip generic industry topics that could be written by anyone 
anywhere. I want content that only a [CITY]-based 
[BUSINESS TYPE] would write.

I need to audit my business listings across directories. 
Generate the exact NAP (Name, Address, Phone) information I 
should use everywhere, and create listing descriptions for 
different directory lengths.

BUSINESS NAME (exact legal name): [NAME]
ADDRESS: [FULL ADDRESS]
PHONE: [PHONE NUMBER]
WEBSITE: [URL]
HOURS: [HOURS]

Create descriptions in these lengths:
1. 50 words (for Yelp short description)
2. 100 words (for Yellow Pages, BBB)
3. 200 words (for industry-specific directories)
4. 400 words (for detailed listings)

Each description should:
- Use the exact business name (no abbreviations or variations)
- Include city name
- Highlight different aspects at each length
- Be unique (don't just pad the short version)
- Include primary service categories and specialties

Also list the top 15 directories where a [BUSINESS TYPE] in 
[CITY] should be listed, in priority order.

Write review response templates for my [BUSINESS TYPE].

BUSINESS: [NAME]
OWNER/MANAGER NAME: [YOUR NAME]

I need responses for these scenarios:

1. 5-STAR REVIEW mentioning specific employee
2. 5-STAR REVIEW with no specific details
3. 4-STAR REVIEW with minor criticism
4. 3-STAR REVIEW with specific complaint about [COMMON ISSUE 
   IN YOUR INDUSTRY]
5. 2-STAR REVIEW — upset customer with valid concern
6. 1-STAR REVIEW — angry customer
7. 1-STAR REVIEW — factually inaccurate or suspected fake

For each response:
- Keep it under 100 words
- Use the reviewer's name if visible
- Be genuine, not corporate
- For negative reviews: acknowledge the issue, take 
  responsibility where appropriate, offer to resolve offline
- For positive reviews: be specific about what they mentioned 
  (don't just say "thanks for the kind words!")
- Never be defensive or argue in public
- Include my first name as sign-off

I'll customize these for each actual review, but I need 
solid starting templates that don't sound AI-generated.

Write a series of review request messages for my 
[BUSINESS TYPE].

BUSINESS: [NAME]
REVIEW LINK: [GOOGLE REVIEW URL]
TYPICAL CUSTOMER INTERACTION: [DESCRIBE — e.g., "customer 
visited for a haircut," "we completed a home repair," 
"they dined at our restaurant"]

Create 3 versions for different channels:

1. TEXT MESSAGE (under 160 characters)
   - Sent 2-4 hours after service
   - Casual, brief, includes link

2. EMAIL (under 100 words)
   - Sent same day or next morning
   - Personal but not pushy
   - Mention their specific service/visit
   - Include direct link to leave a review

3. IN-PERSON SCRIPT (for front desk or checkout)
   - What to say when the customer is checking out
   - Natural, not scripted-sounding
   - Includes handling "I'll do it later" gracefully

Rules:
- Never incentivize reviews (violates Google policy)
- Don't say "5-star review" — just ask for honest feedback
- Make the review link as easy to access as possible
- Keep the tone consistent with a [FRIENDLY / PROFESSIONAL / 
  CASUAL] brand

Write customer inquiry response templates for my 
[BUSINESS TYPE].

BUSINESS: [NAME] in [CITY]
PRIMARY SERVICES: [LIST]
BOOKING METHOD: [PHONE / ONLINE / WALK-IN]
RESPONSE TIME GOAL: [e.g., within 1 hour during business hours]

Create templates for:

1. PRICING INQUIRY — customer asking "how much does [SERVICE] 
   cost?"
   (Give helpful range without undercutting yourself)

2. AVAILABILITY INQUIRY — "are you available on [DATE]?"
   (When you are available AND when you're booked)

3. GENERAL INFORMATION — "do you offer [SERVICE]?"
   (When yes AND when no — with alternative suggestion)

4. QUOTE REQUEST — customer providing project details and 
   wanting a quote
   (Acknowledge, ask clarifying questions, set timeline)

5. AFTER-HOURS INQUIRY — automated response for messages 
   received outside business hours

For each template:
- Under 75 words (people skim on mobile)
- Warm but efficient
- Always include a next step
- Personalize with brackets I can fill in
- Don't oversell — just be helpful

Write a complaint resolution workflow for my [BUSINESS TYPE].

COMMON COMPLAINTS:
1. [COMPLAINT — e.g., "long wait time"]
2. [COMPLAINT — e.g., "service didn't meet expectations"]
3. [COMPLAINT — e.g., "pricing was higher than quoted"]

For each complaint:

STEP 1: ACKNOWLEDGE (what to say immediately)
STEP 2: INVESTIGATE (questions to ask)
STEP 3: RESOLVE (options to offer — ranked from lowest to 
highest cost to the business)
STEP 4: FOLLOW UP (what to do after resolution)

Rules:
- Never blame the customer
- Never argue, even if they're wrong
- Always offer at least 2 resolution options
- Document everything for internal learning
- Turn resolved complaints into retention opportunities
- Include suggested language for each step
- Include when to escalate to the owner/manager

The goal is a customer who leaves feeling heard, even if we 
can't give them everything they want.

Create a 4-week social media content calendar for my 
[BUSINESS TYPE] in [CITY].

PLATFORMS: [INSTAGRAM / FACEBOOK / BOTH]
POSTING FREQUENCY: [X TIMES PER WEEK]
BRAND TONE: [CASUAL / PROFESSIONAL / FUN / WARM]
CURRENT PROMOTIONS: [ANY SPECIALS]
UPCOMING LOCAL EVENTS: [EVENTS IN YOUR CITY/AREA]
SEASONAL RELEVANCE: [CURRENT SEASON AND WHAT IT MEANS FOR 
YOUR BUSINESS]

For each post, provide:
- Day and platform
- Post type (photo, carousel, reel idea, story)
- Caption (ready to post, under 150 words)
- Hashtag set (5-10 tags mixing local and industry)
- Image/video suggestion

Content mix per week:
- 1 behind-the-scenes / team post
- 1 customer spotlight or testimonial (I'll get the content)
- 1 educational / tips post relevant to your service
- 1 promotional / offer post
- 1 local community / engagement post

Focus on content that works for LOCAL businesses — location 
tags, neighborhood references, local event tie-ins, and 
content that makes followers feel like they know a real 
business run by real people. Skip generic industry memes.

My [BUSINESS TYPE] in [CITY] wants to create social media 
content around local events this month.

UPCOMING LOCAL EVENTS:
1. [EVENT — e.g., farmers market, city festival, school 
   fundraiser, holiday parade]
2. [EVENT]
3. [EVENT]

MY BUSINESS CONNECTION: [HOW YOUR BUSINESS RELATES TO EACH 
EVENT — attending, sponsoring, offering special, or just 
celebrating]

For each event, write:
- A pre-event post (building anticipation)
- A day-of post (if attending/participating)
- A post-event post (recap, thanks, photos prompt)

Each post should:
- Tag the event organizer (leave a placeholder)
- Use the event's hashtag (look it up or suggest standard ones)
- Connect naturally to my business without being forced
- Include a local call-to-action

Local businesses that show up in their community online — 
not just in person — get remembered. Make these feel like 
a real local business owner wrote them, not a marketing agency.

Write a monthly newsletter email for my [BUSINESS TYPE] in 
[CITY].

BUSINESS: [NAME]
AUDIENCE: [EXISTING CUSTOMERS / EMAIL SUBSCRIBERS]
THIS MONTH'S NEWS: [WHAT'S HAPPENING — new service, seasonal 
special, staff update, renovation, etc.]
CURRENT OFFER: [IF ANY]
LOCAL TIE-IN: [LOCAL EVENT, SEASON, OR COMMUNITY CONNECTION]

Structure:
1. Subject line (under 50 characters, creates curiosity)
2. Preview text (under 90 characters)
3. Personal greeting from [OWNER NAME]
4. Main story or update (100-150 words)
5. Offer section if applicable (50 words)
6. Quick tips section — 2-3 tips related to your industry 
   that customers find useful
7. Call-to-action (book, visit, order, call)
8. Sign-off

Total email length: under 400 words. People skim. Make 
the first line of each section earn the next line.

Tone: like a note from a neighbor who happens to run a 
business, not a corporate marketing department.

Write a re-engagement email for customers who haven't visited 
my [BUSINESS TYPE] in [3 / 6 / 12] months.

BUSINESS: [NAME] in [CITY]
LAST KNOWN SERVICE: [WHAT THEY TYPICALLY GET]
INCENTIVE TO RETURN: [OFFER — e.g., 15% off, free add-on, 
priority booking]
NEW SINCE THEY LEFT: [ANY CHANGES — new services, renovated 
space, new staff]

The email should:
- Acknowledge the gap without guilt-tripping
- Remind them what they liked (reference their usual service 
  if possible)
- Mention what's new or improved
- Offer a genuine reason to come back
- Make rebooking easy (include link or phone number)
- Under 200 words

Subject line: something that doesn't scream "WE MISS YOU!" — 
those get deleted. Write 3 options.

Tone: warm but not desperate. We're a good local business, 
not an ex texting at midnight.

Create a 3-email seasonal campaign for my [BUSINESS TYPE] 
in [CITY].

SEASON: [CURRENT OR UPCOMING SEASON]
SEASONAL RELEVANCE: [HOW THIS SEASON AFFECTS YOUR BUSINESS — 
e.g., spring cleaning rush, holiday dining, winter maintenance, 
summer bookings]
SEASONAL OFFER: [YOUR PROMOTION]
CAMPAIGN GOAL: [BOOK APPOINTMENTS / DRIVE FOOT TRAFFIC / 
SELL GIFT CARDS / etc.]

Email 1 (2 weeks before season peak):
- Announce the seasonal offer
- Educational angle — why this matters now
- Soft CTA

Email 2 (1 week before peak):
- Urgency — limited availability or deadline
- Social proof — customer testimonial or stats
- Stronger CTA

Email 3 (start of peak):
- Last chance or final reminder
- Make it easy to act NOW
- Direct CTA with clear link/phone

Each email: under 250 words, mobile-friendly, one clear CTA. 
Write all subject lines and preview text.