Customer Complaint Response
Draft empathetic, professional responses to customer complaints across any channel
Template Fields
Customer ComplaintmultilineRequired
Describe the customer's issue or paste their message
Resolution / OffertextRequired
e.g., Full refund, Replacement product, Escalate to manager, Fix deployed
Response ChannelselectRequired
EmailLive chatSocial media (public)App review responsePhone script
Issue Severityselect
Minor inconvenienceModerate frustrationSerious issueCritical / legal risk
Company Nametext
Your company name
Internal Contextmultiline
Root cause, customer history, policy notes (not shared with customer)