Conversational AI Flow Designer

Pro

Design multi-turn dialogue flows for voice and chat bots with branching logic and fallbacks

Template Fields

Bot PurposetextRequired

e.g., Schedule appointments, Handle product returns, Qualify sales leads

ChannelselectRequired
Voice callWeb chatWhatsAppSMSIn-appMulti-channel
Conversation StyleselectRequired
Task-oriented (get it done fast)Consultative (explore options)Hybrid
Key Conversation FlowsmultilineRequired

List the main conversation flows, e.g.: - Book appointment - Reschedule appointment - Cancel and refund - Check order status

Entities to CollectmultilineRequired

List data points the bot needs to collect, e.g.: - Customer name - Phone number - Preferred date/time - Service type

Fallback StrategyselectRequired
Rephrase and retryOffer menu of optionsTransfer to humanCollect info and callback
Integrationsmultiselect
CRMCalendar/bookingPayment processingKnowledge baseTicketing systemEmail/SMS notifications
Multilingual Supportselect
English onlyDetect and respond in user's languagePredefined language setEnglish with translation fallback
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