Refund / Return Policy

Draft clear refund, return, and cancellation policies for products and services

LegalE-commercePolicy

Last updated: June 2026

About the Refund / Return Policy Prompt Template

This legal template assigns the AI the role of an e-commerce policy writer who creates fair, clear refund and return policies that protect businesses while building customer trust, so the prompt it builds is framed by genuine subject-matter expertise rather than a generic request.

What it does: Draft a your policy type for your business selling your product type.

You fill in 5 fields (3 required, 2 optional), and SurePrompts assembles a complete, structured prompt you can paste straight into ChatGPT, Claude, or Gemini.

Draft legal documents, contracts, and compliance materials with AI assistance.

How to Use This Template

1
Fill in Business Name
e.g., Acme Store, My SaaS, Online Course Platform
2
Fill in Product / Service Type
Enter the product / service type for your prompt.
3
Fill in Policy Type
Enter the policy type for your prompt.
4
Fill in Refund Window
Enter the refund window for your prompt.
5
Fill in Special Conditions
e.g., Items must be unopened, Prorated refunds after 14 days, No refund on customized items
6
Copy your prompt
Click the copy button to copy your generated prompt, then paste it into your preferred AI tool.

Template Fields

Every field below maps to a part of the finished Refund / Return Policy prompt. Required fields shape the core request; optional fields add detail and control.

Business NametextRequired

A required input that takes a short line of text.

Example: e.g., Acme Store, My SaaS, Online Course Platform

Product / Service TypeselectRequired

A required input that takes one option from a list. Choose from 6 preset choices.

Available choices:

Physical productsDigital products / downloadsSaaS / subscriptionOnline coursesServices / consultingMixed (physical + digital)

Policy TypeselectRequired

A required input that takes one option from a list. Choose from 5 preset choices.

Available choices:

Refund policyReturn & exchange policyCancellation policyMoney-back guaranteeAll-in-one (refund + return + cancellation)

Refund Windowselect

An optional input that takes one option from a list. Choose from 7 preset choices.

Available choices:

7 days14 days30 days60 days90 daysNo refundsCustom

Special Conditionsmultiline

An optional input that takes a longer, multi-line value.

Example: e.g., Items must be unopened, Prorated refunds after 14 days, No refund on customized items

Use This Template

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