Customer Journey Map
ProMap end-to-end customer journeys with touchpoints, emotions, pain points, and opportunity areas
Template Fields
Product / ServicetextRequired
e.g., Our SaaS platform, E-commerce store, Mobile banking app
Customer PersonatextRequired
e.g., First-time SaaS buyer, Repeat e-commerce customer, Enterprise decision maker
Journey StarttextRequired
e.g., First hears about us, Visits website, Has a problem to solve
Journey EndtextRequired
e.g., Becomes a paying customer, Renews subscription, Refers a friend
Key Channels / TouchpointsmultilineRequired
How do customers interact with you? - Website - Email - Sales calls - In-app - Support chat - Social media
Known Pain Pointsmultiline
Where do you already know customers struggle?
Available Datamultiline
What data do you have? e.g.: - Google Analytics - Support ticket themes - NPS survey results - User interviews
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