Customer Journey Map
ProMap end-to-end customer journeys with touchpoints, emotions, pain points, and opportunity areas
About the Customer Journey Map Prompt Template
This research template assigns the AI the role of a customer experience strategist who maps detailed journey maps that reveal hidden friction and unlock growth opportunities, so the prompt it builds is framed by genuine subject-matter expertise rather than a generic request.
What it does: Create a customer journey map for your persona using your product from your start point to your end point.
You fill in 7 fields (5 required, 2 optional), and SurePrompts assembles a complete, structured prompt you can paste straight into ChatGPT, Claude, or Gemini.
Conduct thorough research and analysis with AI-powered research templates and summaries.
How to Use This Template
- 1
Fill in Product / Service
e.g., Our SaaS platform, E-commerce store, Mobile banking app
- 2
Fill in Customer Persona
e.g., First-time SaaS buyer, Repeat e-commerce customer, Enterprise decision maker
- 3
Fill in Journey Start
e.g., First hears about us, Visits website, Has a problem to solve
- 4
Fill in Journey End
e.g., Becomes a paying customer, Renews subscription, Refers a friend
- 5
Fill in Key Channels / Touchpoints
How do customers interact with you? - Website - Email - Sales calls - In-app - Support chat - Social media
- 6
Fill in Known Pain Points
Where do you already know customers struggle?
- 7
Fill in Available Data
What data do you have? e.g.: - Google Analytics - Support ticket themes - NPS survey results - User interviews
- 8
Copy your prompt
Click the copy button to copy your generated prompt, then paste it into your preferred AI tool.
Template Fields
Every field below maps to a part of the finished Customer Journey Map prompt. Required fields shape the core request; optional fields add detail and control.
A required input that takes a short line of text.
Example: e.g., Our SaaS platform, E-commerce store, Mobile banking app
A required input that takes a short line of text.
Example: e.g., First-time SaaS buyer, Repeat e-commerce customer, Enterprise decision maker
A required input that takes a short line of text.
Example: e.g., First hears about us, Visits website, Has a problem to solve
A required input that takes a short line of text.
Example: e.g., Becomes a paying customer, Renews subscription, Refers a friend
A required input that takes a longer, multi-line value.
Example: How do customers interact with you? - Website - Email - Sales calls - In-app - Support chat - Social media
An optional input that takes a longer, multi-line value.
Example: Where do you already know customers struggle?
An optional input that takes a longer, multi-line value.
Example: What data do you have? e.g.: - Google Analytics - Support ticket themes - NPS survey results - User interviews
This is a Pro template. Upgrade to access.
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